CS365 – or Customer Success 365 – is the Control Room to monitor, analyze and act to ensure the ROI of Microsoft 365 and Dynamics 365 initiatives.
One of the key success elements of a digitalized / cloud based solution is the ADOPTION of the solution, for which Microsoft suggests to all its partner to open a practice of Adoption and Change Management (ACM).
Combi Consulting – certified Prosci, the method adopted and endorsed by Microsoft - can support a Microsoft Partner:
- “Shadowing” the partner in the set up and management of the CS365 “control room” for one or more projects / final clients
- Supporting Supporting (with the required consulting services) to set up an effective ACM team
-Taking in outsourcing the ACM on behalf of the Partner: ACM365